Plain guides for owners and managers of boutique hotels, resorts and city hotels: the money, the desk, direct bookings and choosing software.
Start here · Choosing hotel software
What a hotel PMS does across a guest’s stay: bookings, check-in, room status, the folio, the Night audit and reports, in plain words for hotel owners.
9 min read
Money and control
Ten ways money slips out of a hotel, from short cash shifts to rooms used with no booking, each with an example in rupees and the daily check that catches it.
11 min read
Direct bookings
What a booking-site booking really costs your hotel, a worked PKR example against your own booking page, and how to win back repeat and local guests.
9 min read
Cash, discounts and the Night audit: where money slips out, and how to catch it.
Money and control
What a hotel Night audit is, why the day shouldn’t close with loose ends, and a step-by-step checklist your night staff can follow from tonight.
5 min read
Money and control
A front desk cash handover routine: the float, Paid outs with a note, cash to the safe, the end-of-shift count and short or over, plus a printable checklist.
6 min read
Fewer commissions: your own booking page, and what each booking really costs.
Direct bookings
What a hotel booking engine does, what to check before you choose one, from prices with tax to commission, and a checklist to take to every demo.
6 min read
What a PMS does, what to ask before you buy, and how to switch.
Choosing hotel software
A buyer’s checklist for hotel owners: 15 questions to ask any PMS before you buy, on money safety, staff phones, your data, price, setup and support.
7 min read
Choosing hotel software
A switching plan for hotel owners: what to gather before you move to hotel software, how to pick the day, train staff on a call and get through week one.
6 min read